Terms and conditions

Booking terms and conditions for individuals

We apply the following terms and conditions in ordering and reserving of lodgings services and cancellation of booked lodgings services. Both parties are bound by these conditions once the customer has made a reservation.
The person making the reservation must be of legal age.

 

Reservations and payment

A reservation is confirmed when a deposit of 20 % of the price of the reservation plus banking charges has been paid by the due date.
A confirmation of your reservation with all banking details will be sent to you by email.

The deposit has to be paid to our banking account as soon as possible but in any case not later than 10 working days after having received the confirmation of your reservation (due date).  The final payment has to be made, at latest, on the arrival day.

Non-payment is not a cancellation. We reserve the right to cancel a reservation in the event that the payment is not made by the due date.

 

Cancelation

Cancellation is possible at the latest two weeks (14 days) before your expected arrival. We shall return your deposit less banking charges of minimum 7% in case you have to cancel your travel due to unexpected circumstances. Later cancellation is not accepted and the deposit will not be returned.

Cancellation has to be made in written form (email).

We reserve the right to cancel a reservation in the event that the payment is not made by the due date.

We reserve the right to cancel a reservation in the event of Force Majeure. In this case, the customer shall have the right to a full refund of the payment.

 

Number of guests

The number oft the guests are according to the confirmation.

No pets.

 

Damages

The lodger/party who reserved the apartment shall be liable for compensating, in full, for damages he/she/they have caused to the lodgings or its furnishings.

The guardian of minors shall be liable for damages caused by minors.

 

Dissolution of rental agreement resulting from disturbance or a hazardous situation

In the event that the tenant does not stop causing disturbances or hazardous situations on the premises or on neighbouring premises, despite a warning given by the landlord, the landlord reserves the right to dissolve the tenancy immediately. Expenses incurred as a result of all previously mentioned actions shall be charged to the party who made the reservation.  The customer will receive no refund.

 

Complaints

All observations and complaints concerning the equipment and condition of the lodgings must be directed immediately as they arise during the holiday to us.

 

Applicable law and place of litigation

The Contracting Parties shall strive to solve disputes concerning the Contract together through negotiations. In the event an agreement cannot be reached through negotiations disputes shall be carried out in the Court of Split. Croatian law binds the Contract.

We shall not be liable for changes arising subsequent to this publication, which are beyond our control.  We reserve the right to make changes.